Nice One Orcon

Do you contract out your front desk to a 3rd party call center?

Luigicappel's Weblog

317019_10150310135863188_76190173187_7703929_5794010_nWhy is it that the little things are so hard? Why do I really dislike credit departments? Do you know how yours talks to your customers?

So today I got home after a long but great day at the office. I found a ‘letter’ from Orcon saying that I had 5 days to pay my overdue account or risk getting my phone and Internet disconnected. I previously took up the option to pay by American Express to make sure that it was always paid on time, along with my power bill.

I rang Orcon and their credit department answered way faster than their support help desk ever has, less than a minute! I gave them my details and said I had received the letter and the person on the phone (Philippines accent I think) responded with “and when are you going to pay it?” I was taken aback. As far…

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About Luigi Cappel

Writer for hire, marketing consultant specialising in Location Based Services. Futurist and Public Speaker Auckland, New Zealand
This entry was posted in Business Consultant, Customers, Loyalty, Marketing, People, Social Media, Word of Mouth. Bookmark the permalink.

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