Do you contract out your front desk to a 3rd party call center?
Why is it that the little things are so hard? Why do I really dislike credit departments? Do you know how yours talks to your customers?
So today I got home after a long but great day at the office. I found a ‘letter’ from Orcon saying that I had 5 days to pay my overdue account or risk getting my phone and Internet disconnected. I previously took up the option to pay by American Express to make sure that it was always paid on time, along with my power bill.
I rang Orcon and their credit department answered way faster than their support help desk ever has, less than a minute! I gave them my details and said I had received the letter and the person on the phone (Philippines accent I think) responded with “and when are you going to pay it?” I was taken aback. As far…
View original post 286 more words
SoLoMo Consulting 