Category Archives: Customer Research

AI, Ethics, Assumptions and Privacy

My podcasts were up to date and I started looking for something new to listen to in the car and while doing my chores and I’m so glad I did. I landed with Professor Genevieve Bell and the Boyer Lectures … Continue reading

Posted in Artificial intelligence, Autonomous cars, Customer Research, Driverless car, endangered species, Future Technology, Futurist, Google, Intelligence, Intelligent Transport Systems, Internet Privacy, IoT, Privacy, Social Media Marketing, Society, Technology, the future | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Amazon is Coming to Australia and Retailers are Worried

They should be worried. As I discussed in my blog last week called The Blockbuster Effect, and countless previous blogs, you can’t expect, even at the bottom of the planet, to have the luxury of continuing doing business the same … Continue reading

Posted in Amazon, Apple Watch, Australia, Business, Customer Research, Customers, disruptive model, Gadgets, Gas prices, Loyalty, Maas, Marketing, Marketing apps, New retail ideas, People, Retail, retail apps, retail survival, retail systems, Shopping, SmartWatch | Tagged , , , , , , , , , , , , | Leave a comment

Raves and a little rant from Paihia to Auckland

On the weekend I had the distinct pleasure of being a guest speaker at the Northland National Road Carriers event in Paihia. It was great to have the pleasure to speak with and learn from people that have been on … Continue reading

Posted in Business, car safety, Customer Research, Customers, driver behavior, driver distraction, drivers, driving, driving app, Fleet Management, Freight App, GPS Tracking, Location Based Consultant, Motoring, safer driving, safer journeys, traffic, traffic congestion, Traffic Control, Traffic Information, Traffic Management, Traffic Optimization, truck safety, Trucks | Tagged , , , , , , , , , , , , , , | 2 Comments

Mobile travel and millennials: Are hack events the key to a thriving tourism industry?

The WTM Africa discussion around millennials and mobile has rehashed a few useful insights into what travellers expect when it comes to travel information in the palm of their hands. Source: traveller24.news24.com It seems that things have moved on quite … Continue reading

Posted in Customer Research, Google, Hacks, Millenials, Mobile Apps, Tourism, Tourism apps, Travel, Travel Apps, Travel Information | Tagged , , , , , , , , , , , , , , , , , , , , | 1 Comment