Category Archives: Customers

Amazon is Coming to Australia and Retailers are Worried

They should be worried. As I discussed in my blog last week called The Blockbuster Effect, and countless previous blogs, you can’t expect, even at the bottom of the planet, to have the luxury of continuing doing business the same … Continue reading

Posted in Amazon, Apple Watch, Australia, Business, Customer Research, Customers, disruptive model, Gadgets, Gas prices, Loyalty, Maas, Marketing, Marketing apps, New retail ideas, People, Retail, retail apps, retail survival, retail systems, Shopping, SmartWatch | Tagged , , , , , , , , , , , , | Leave a comment

Raves and a little rant from Paihia to Auckland

On the weekend I had the distinct pleasure of being a guest speaker at the Northland National Road Carriers event in Paihia. It was great to have the pleasure to speak with and learn from people that have been on … Continue reading

Posted in Business, car safety, Customer Research, Customers, driver behavior, driver distraction, drivers, driving, driving app, Fleet Management, Freight App, GPS Tracking, Location Based Consultant, Motoring, safer driving, safer journeys, traffic, traffic congestion, Traffic Control, Traffic Information, Traffic Management, Traffic Optimization, truck safety, Trucks | Tagged , , , , , , , , , , , , , , | 2 Comments

Uber mocks Australian state’s stiff fines, takes away the Ubers

Imagine a world without Uber? Okay, now come back to 2016. Unless you are in Queensland, Australia. Sourced through Scoop.it from: mashable.com I arrived at Newark airport on my first trip to NYC at midnight. There was a sign above … Continue reading

Posted in Australia, BAU, Customer Outcome, Customers, disruptive model, driving, New York, New York Taxi, safer driving, taxi, taxi industry, taxis, uber | Tagged , , , , , , , , , , , , , , , , , , | 3 Comments

Traffic Congestion Costs Americans $124 Billion A Year, Report Says – Forbes

You are a critical part of the intelligent transport system (ITS), it’s just that many of you choose not to use it. Crazy isn’t it, when most of the information is available for free. Continue reading

Posted in congestion, Customers, GPS, holiday traffic, Intelligent Transport Systems, ITS, long weekend, real time traffic, traffic congestion | Tagged , , , , , | 1 Comment

Nice One Orcon

Originally posted on Luigicappel's Weblog:
Why is it that the little things are so hard? Why do I really dislike credit departments? Do you know how yours talks to your customers? So today I got home after a long…

Posted in Business Consultant, Customers, Loyalty, Marketing, People, Social Media, Word of Mouth | Leave a comment

iBeacons and the future of retail shopping: Consumers are ready, but are retailers?

See on Scoop.it – Location Is Everywhere Not only do most people now use mobile apps to help them shop in stores, but more consumers would rather consult their smartphone for input than a sales associate. Luigi Cappel‘s insight: Relevance … Continue reading

Posted in Big Data, Business Consultant, Business Intelligence, Customers, Location Based Consultant, Loyalty, Marketing, Mobile Apps, People, Proximity Based Marketing, Retail, Social Media, SoLoMo, The Location Guru | Tagged , , , , , , , , | Leave a comment

10 Thoughts on Customer Focus, It’s Not All About You (Read Time 2:46)

What would your business look like without customers? What does your business look like to your customers? How much time do you spend actually listening to your customers and trying to understand not only their needs, but also their perception … Continue reading

Posted in Business Consultant, Customers, eBook, Loyalty, Marketing, People | Tagged , , , , , , | Leave a comment