Category Archives: Customers

Is Uber Safe During COVID?

Posted on July 23, 2020 by Luigi Cappel

I recently read an article in Intelligent Transport , exploring whether rideshare, such as from Uber and Lyft was a substitute or complementary to public transport. It quoted research from SMART which found that a third of ride-share trips were … Continue reading →

Posted in brand, Buses, Canada, Cool Tech, Coronavirus, COVID19, Customers, disruptive model, drivers, health, Infectious Diseases, Location Based Services, Lyft, MaaS, Mobile Apps, Mobile Health, Mobility as a Service, New York, New York Taxi, New Zealand, Pandemic, People, Public Transport, Ride Share, rideshare, safer journeys, safety, taxi, taxi industry, taxis, Technology, trains, Transport, Travel Information, USA | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Location Based Shorts Ep 16 A FREE Route Optimisation trial for New Zealand deliveries, sales and service companies

Posted on June 16, 2020 by Luigi Cappel

Have you noticed that traffic in New Zealand cities seems to be worse at Level 1 of the COVID19 lockdown than it was even before the pandemic hit? Are you in the distribution, freight or service industries? Or perhaps you … Continue reading →

Posted in Auckland, Business, Business Consultant, Business Intelligence, congestion, Coronavirus, Corvid19, Customers, drivers, Gas prices, grocery, Intelligent Transport Systems, Location Based Consultant, Location Based Services, Location Based Shorts, Money, Motoring, motorway, New Zealand, New Zealand Maps, Pandemic, Public Transport, real time traffic, Retail, retail apps, retail survival, Route Optimisation, Route Optimization, RTTI, RUC, safer journeys, traffic, traffic congestion, Traffic Control, traffic demand, traffic design, Traffic Information, Traffic jam, Traffic Optimization, Transport, Travel, Travel Information, Truck Navigation, Trucks, Unusual Traffic, Work | Tagged , , , , , , , , , , , , , , , , , , , | Leave a comment

Pay As You Drive Car Insurance – A Big Disruptor?

Posted on June 3, 2020 by Luigi Cappel

I have written several posts in the past, suggesting that PAYD insurance will become popular in the future, but acknowledging that most traditional car insurance companies won’t like it. Shareholders will hate the concept, because the customers who have the … Continue reading →

Posted in car accidents, car crash, car insurance, car security, Car Technology, Car theft, car tracker, car tracking, cars, Catch Crooks with GPS, cheap gps, commuting, connected cars, Coronavirus, Corvid19, Crash, Crime Prevention, Customers, disruptive model, driver behavior, driving, find car, Fleet Management, GPS Tracker, GPS Tracking, Innovation, insurance risk, New Zealand, Pandemic, safer driving, safer journeys, taxi, taxi industry, Telecommuting | Tagged , , | Leave a comment

Small Business Survival After the COVID19 Lockdown

Posted on April 20, 2020 by Luigi Cappel

So many small to medium businesses are going broke right now because of the COVID19 lockdown. All companies are paying rent, power, wages and paying back interest on loans used to purchase inventory, fittings and more, and the end is … Continue reading →

Posted in BAU, Blogging, Business, Communications, Coronavirus, Corvid19, Customers, Facebook, Hospitality, Marketing, Money, New retail ideas, New Zealand, Restaurant, Retail, retail survival, Work | Tagged , , , , , , , , , , , , , , | Leave a comment

Would You Like Some Help Writing Your Business Blog or Story for 2020?

Posted on January 6, 2020 by Luigi Cappel

So many people tell me they need to write blogs, articles and other material for their website or other marketing output. They know customers want to do business with people and feel they have a relationship with them, and that … Continue reading →

Posted in Blog, Blog coach, Blogging, brand, Build Management, Business, Business Consultant, Business Writing, Collaboration, Communications, Customers, grocery, Loyalty, Restaurant, Retail, retail survival, writing | Tagged , , , , , , , , , | Leave a comment

Social Location-Based Chatter is a Goldmine

Posted on January 6, 2018 by Luigi Cappel

I was listening to the latest Convince and Convert podcast with Carlos Garcia  from HYP3R this morning, which resonated with my passion for loyalty and location based services. This is one of my current favorite podcasts and always has some gems. … Continue reading →

Posted in Business Consultant, Communications, Customer Research, Customers, Foursquare, Hospitality, Hotel, Hotel Apps, Location Based Services, Map apps, New retail ideas, Proximity Based Marketing, Restaurant, Retail, retail apps, Social Media, Social Media Insight, Social Media Marketing, Twitter, Word of Mouth | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Congratulations to Countdown on their new Proximity Based Marketing App

Posted on November 11, 2017 by Luigi Cappel

For a number of years I’ve been prodding retailers to take advantage of location services on people’s smartphones with several blogs including some looking at the grocery industry. I was disappointed when they dropped their old app, but delighted to … Continue reading →

Posted in Best Practice GPS, Business, Business Consultant, Business Intelligence, Checkins, Customers, Foresight, Future, Futurist, geospatial, GPS, GPS Apps, GPS Tracking, grocery, New retail ideas, retail apps, retail survival, retail systems | Tagged , , , , , , , , , | Leave a comment

An Opportunity for Aucklanders to Improve their Communications Skills

Posted on November 4, 2017 by Luigi Cappel

It seems to me that whenever there is a problem, whether it is family or friends, work, community or at a global level, a lot of it is to do with communication and mostly misunderstandings that are easily fixed. Of … Continue reading →

Posted in Auckland, Business, Business Consultant, Collaboration, Communications, Customers, Intelligence | Tagged , , , , , | Leave a comment

Sometimes I think I should become a proof-reader. Whatever happened to editors?

Posted on October 6, 2017 by Luigi Cappel

I see it everywhere and it drives me nuts. Whether it’s printed or digital newspapers, books by top authors, articles, or in this header from FOX. News services stand out the most because you expect good spelling and grammar from … Continue reading →

Posted in brand, Business, Business Consultant, Business Writing, Consultant, Customers, eBook, Editor, good books, Marketing, News, Proof reader, writing | Tagged , , , , , , , , , , | Leave a comment

Amazon is Coming to Australia and Retailers are Worried

Posted on September 15, 2017 by Luigi Cappel

They should be worried. As I discussed in my blog last week called The Blockbuster Effect, and countless previous blogs, you can’t expect, even at the bottom of the planet, to have the luxury of continuing doing business the same … Continue reading →

Posted in Amazon, Apple Watch, Australia, Business, Customer Research, Customers, disruptive model, Gadgets, Gas prices, Loyalty, Maas, Marketing, Marketing apps, New retail ideas, People, Retail, retail apps, retail survival, retail systems, Shopping, SmartWatch | Tagged , , , , , , , , , , , , | 1 Comment